F.A.Q.
Here, we've compiled a list of commonly asked questions to assist you in making informed decisions and getting the most out of your shopping experience with us.
1. Do you offer international shipping?
Not yet! In the future, we will ship to many international destinations. However, shipping options, delivery times, and associated costs may vary depending on the destination country and local customs regulations. Please refer to our international shipping policy for more information.
2. What payment methods do you accept?
We accept various payment methods to make shopping convenient for our customers, including credit cards (Visa, Mastercard, American Express) and other secure payment gateways. Your payment information is encrypted and processed securely to protect your privacy.
3. How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status and estimated delivery time of your package through our shipping carrier's website.
4. What is your return and exchange policy?
We have a hassle-free return and refund policy. If you're unsatisfied with your purchase, you can return the item(s) within 14 days of receiving it. Please review our Return Policy page for more details.
5. Can I modify or cancel my order once it's placed?
Unfortunately, orders cannot be canceled once they have been placed. We strive to process orders quickly to ensure prompt delivery, which means we're unable to accommodate cancellation requests. However, you can easily initiate changes to your order using our convenient return portal.
6. Are the products on your website accurate representations of what I'll receive?
Yes! We strive to provide accurate and high-quality product images and descriptions. However, please note that variations in colors and appearance may occur due to differences in monitors and lighting.
7. How do I care for my gear?
We recommend following the care instructions provided with each product to ensure optimal performance and longevity. General maintenance may include regular cleaning, proper storage, and avoiding excessive exposure to extreme conditions.
8. What's your shipping time?
Shipping times vary depending on your location and the specific product you order. We typically process orders within 1-2 business days, and delivery times range from 3 to 5. You can check estimated delivery times at the product level during checkout.
9. Are your products suitable for all fitness levels?
Our products are designed to cater to individuals of all fitness levels, from beginners to seasoned athletes. We offer options suitable for those just starting their fitness journey and advanced gear for those looking to enhance their performance. You can filter products based on your fitness level to find the most appropriate options.
10. What happens if an item is out of stock?
If an item is out of stock, we recommend checking back periodically as our inventory is regularly updated. Alternatively, you can sign up for email notifications to be alerted when the item becomes available again.
11. Are your gear sizes true to fit?
Our sizing charts are meticulously crafted based on extensive product testing and customer feedback to provide accurate guidance for selecting the right size. However, individual fit preferences and body types may vary, so we recommend referring to the specific measurements provided in the sizing chart and reading any additional fit notes to ensure the best fit.
12. OH NO! What if my package is lost, stolen, or damaged?
In the rare event, we provide coverage for lost, stolen, or damaged packages if your order was safeguarded by Route. If your claim is approved, we'll promptly resend your order at no additional cost.
13. Is my personal information secure when shopping on your website?
Yes, we take the security of your personal information seriously. Our website uses secure encryption protocols to protect your data, and we do not share your information with third parties without your consent. You can learn more about our privacy policy in our website's "Privacy" section.
If you have any more questions or need further assistance, please don't hesitate to contact us.